Tango Kilo Mike Charitable Trust is dedicated to providing holistic support using the Te Whare Tapa Whā framework to individuals and families associated with military and emergency first-responder services in New Zealand.
Tango Kilo Mike seeks to improve an individual’s Identity, Purpose and Belonging, through the provision of physical, nutritional, emotional, psychological, and career wellbeing programs, and therefore avoiding crisis. The team at Tango Kilo Mike's technical needs were maturing and required digital transformation to accommodate the unique needs more effectively of sponsors, donors, members, and suppliers. All the while ensuring privacy, security and confidentiality measures are maintained or improved.
Challenge
Tango Kilo Mike operates in a highly sensitive domain where safeguarding personal and operational data is paramount. The organisation required a robust digital transformation to enhance its outreach and support capabilities without compromising the security and privacy of its beneficiaries.
Security and Data Protection
As a mental health and crisis intervention charity, Tango Kilo Mike needed to ensure that all digital interactions and data storage were secure to protect individuals' data.
Integration of Platforms
Tango Kilo Mike utilized multiple platforms for client management, fundraising, and service delivery, which required seamless and secure integration to enhance operational efficiency and user experience.
Data-Driven Outreach
To effectively reach and engage their target personas, Tango Kilo Mike needed advanced data integration and analytics capabilities to optimize their marketing strategies and measure the impact of their programs.
Easycoder partnered with Tango Kilo Mike to address these challenges through a comprehensive digital and tech strategy focused on building strong, secure technological foundations, Solution Implementation Platform Architecture and Security.
Solution
Easycoder collaborated with TKM to address these challenges through a comprehensive digital and tech strategy focused on building strong, secure technological foundations.
Platform Architecture and Security
Secure System Integration: Easycoder recommended and implemented a secure architecture that integrated Tango Kilo Mikes existing digital platforms with Salesforce, including client management systems, fundraising platforms, and service delivery networks. This integration was fortified with advanced security protocols to ensure that all data transactions and communications were encrypted and compliant with the highest standards of data protection.
Custom Security Measures: Tailored security strategies were implemented, focusing on protecting sensitive data and preventing unauthorized access. This included the deployment & audits of its current systems & platforms including deployment of robust WAFs, intrusion detection systems, and regular security audits to maintain a secure operational environment.
Data Integration
Unified Data Environment: Easycoder established a data integration system that allowed seamless data flow between different web systems. This integration facilitated a holistic view of operations and client interactions, enabling Tango Kilo Mike to make informed decisions based on comprehensive data analysis.
Enhanced Analytical Capabilities: By leveraging general analytics and data visualization tools, Tango Kilo Mike was able to better understand their outreach efforts’ effectiveness and tailor their programs to meet the specific needs of their target personas more efficiently.
Key Results and Outcomes
The digital first approach by Easycoder simplified and enhanced Tango Kilo Mike’s operational capabilities and outreach impact. With a secure and integrated digital platform, Tango Kilo Mike can now manage data more effectively, streamline its service delivery, and optimise fundraising efforts.
The advanced data analytics capabilities have enabled Tango Kilo Mike to significantly improve their marketing strategies, leading to an average 7% increase in engagement and support for their beneficiaries within the first quarter of implementation.
Conclusion
Through its partnership with Easycoder, Tango Kilo Mike has not only fortified its digital and technological infrastructure but has also enhanced its ability to provide crucial support to those connected with military and emergency services in New Zealand.
This case study exemplifies how tailored technology solutions can transform nonprofit organizations, enabling them to achieve their mission more effectively while ensuring the highest standards of security and data protection.
